Privacy Policy
This document sets out how MyEmpire Casino handles the personal information supplied during registration, deposits, gameplay and correspondence. It applies to the website, its mobile version and any email we send you.
Categories of information we hold
Identity and contact details come first: full name, date of birth, residential address, email, telephone number and the username chosen at sign-up. Without them an account cannot be opened, because licence conditions oblige us to know who is playing.
Financial records cover deposit and withdrawal instructions, the payment method used, masked card or wallet identifiers, currency and transaction timestamps. Full card numbers are never stored on our infrastructure — they remain with the payment processor.
Technical and behavioural records are generated automatically: IP address, device type, browser build, operating system, referring page, login times and the games opened during a session. These form the backbone of our fraud-detection work.
Why the information is processed
Contractual necessity covers the bulk of processing — you cannot receive winnings, reset a password or dispute a round without us holding the corresponding records. This basis also covers customer-service tickets and their attachments.
Legal obligation governs identity verification, source-of-funds enquiries and anti-money-laundering reporting required under the Anjouan Gaming licence ALSI-202411077-FI2 and applicable international standards.
Legitimate interest supports network security, bonus-abuse detection, collusion analysis and product research carried out on aggregated figures. Where consent is the basis — newsletters, personalised offers, optional analytics cookies — it can be withdrawn at any time without affecting your ability to play.
Sharing with third parties
Game studios receive the minimum needed to render a round and settle its outcome, typically a pseudonymous session token rather than your name. Payment institutions receive the data their own regulators require of them.
Verification vendors may be engaged to confirm that an uploaded document is genuine and matches the registered player. Hosting, email delivery and anti-fraud suppliers process data strictly on our written instructions under contracts that forbid secondary use.
Disclosure to regulators, courts or law-enforcement bodies occurs only where a valid legal instrument compels it. MyEmpire Casino does not sell player records, and we do not rent our database to advertising networks.
Storage periods, transfers and security
Account files are kept for the lifetime of the relationship and for a further period mandated by financial-crime rules after closure, usually five years counted from the final transaction. Marketing consent logs are held only while the consent stands, plus a short evidentiary window.
Servers may sit outside the country in which you live. When information leaves the European Economic Area we rely on standard contractual clauses or an equivalent recognised safeguard, and we assess the recipient's security posture before any transfer begins.
Transport encryption protects data in transit, hashed credentials protect it at rest, and administrative access is limited by role with mandatory two-factor authentication. Should a breach ever put your rights at material risk, affected players and the competent authority will be notified without undue delay.
Exercising your rights
Players in the European Economic Area, including residents of Greece, may request a copy of their data, correct inaccurate entries, ask for erasure, restrict or object to certain processing, and receive a portable export in a machine-readable format.
Requests are answered within one calendar month; complex cases may extend that window by two further months with notice. We must confirm your identity before releasing anything, which normally means writing from the registered email address.
Some requests collide with statutory duties — a deletion demand cannot override retention rules imposed on licensed operators, and an active self-exclusion record is preserved precisely so it cannot be circumvented. Where we refuse, we explain why and point you to the supervisory authority, in Greece the Hellenic Data Protection Authority.
Formal Notices
- Data Protection contact for MyEmpire Casino — write to the privacy address published in the site footer, subject line "Data Request"
- Live chat inside your account, available around the clock for questions about cookies, consent and marketing preferences
- Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) for complaints that we have not resolved to your satisfaction