Terms and Conditions
By creating an account or placing a stake at MyEmpire Casino you enter into a binding agreement with the operator named below. Read these conditions carefully — they govern payments, bonuses, fair play and the way disagreements are settled.
Licence, scope and acceptance
MyEmpire Casino is licensed and regulated by Anjouan Gaming, Union of the Comoros, under licence number ALSI-202411077-FI2. The licence defines the technical standards our games must meet and the complaint route available to players.
Ticking the registration box confirms that you accept these terms, the privacy policy and the responsible gaming rules as a single package. Continued use after an amendment is published constitutes acceptance of the revised text; material changes are announced by email or an on-site banner at least seven days in advance.
Access is prohibited from territories where online gaming is unlawful or where our licence does not extend. It remains the player's responsibility to establish the legal position in their own jurisdiction before depositing — we cannot advise on it.
Registration, verification and account security
One account per person, household, IP address and device is permitted. Duplicate registrations are consolidated or closed, and balances built on a duplicate may be voided once the connection is established.
Information supplied must be accurate and current. Before a first withdrawal — and at any later point where risk indicators appear — we request proof of identity, proof of address and, where required, evidence of the origin of funds. Payouts are held until the file is complete.
Login credentials are personal and confidential. Activity carried out under your credentials is treated as yours, so notify support immediately if you suspect unauthorised access. Accounts inactive for twelve consecutive months may attract a dormancy fee where local law allows, after prior notice to the registered email.
Deposits, withdrawals and currency
Funds must arrive from a payment instrument held in the account holder's own name. Third-party cards, wallets and bank accounts are rejected, and transfers received from them are returned to source less any charges levied by the provider.
Withdrawals are normally processed to the method used for the most recent deposit, in line with anti-money-laundering practice. Review takes up to seventy-two hours during weekdays; the subsequent transit time depends on the payment institution, not on us.
Conversions between currencies are made at the rate applied by our payment partner at the moment of the transaction. Wagering requirements attached to a bonus must be cleared in full before any part of the associated balance can be withdrawn.
Promotions, fair play and prohibited conduct
Every offer carries its own terms: qualifying deposit, turnover multiplier, maximum stake while a bonus is active, game weighting and an expiry date. Where the specific offer terms and this general document differ, the offer terms prevail for that promotion.
Outcomes are produced by certified random number generators supplied by independent studios and are audited periodically. Attempts to influence results through software manipulation, arbitrage across linked accounts, or exploitation of a software defect will end in confiscation of the affected winnings.
Bonus hunting — low-risk covering bets, stake patterns designed solely to clear turnover, or coordinated play between connected accounts — is treated as abuse. We reserve the right to limit maximum stakes, restrict eligibility for future promotions, or close an account where such patterns are confirmed.
Liability, complaints and governing law
The service is provided as it stands. Interruptions caused by maintenance, connectivity failures, or the withdrawal of a game by its studio do not create a right to compensation beyond the return of stakes affected by a demonstrable technical malfunction. A malfunction voids all resulting plays and pays.
Complaints should be raised first with our support team, which acknowledges receipt within twenty-four hours and aims to resolve matters within fourteen days. If the response does not satisfy you, the case can be escalated to the licensing authority in Anjouan using the reference number we provide.
This agreement is governed by the laws applicable to the licence issued in the Union of the Comoros, without prejudice to the mandatory consumer protections available to you as a resident of your own country. Should a clause be found unenforceable, the remainder of the agreement continues in force.
Formal Notices
- MyEmpire Casino support desk — live chat and the official email address listed in the site footer, staffed continuously
- Complaints escalation: quote your ticket reference when writing to the Anjouan Gaming licensing authority
- Consumer advice bodies in your country of residence, including the Greek General Secretariat for Trade and Consumer Protection