Who Handles Your Message
MyEmpire Casino keeps one support desk for everything behind your account: sportsbook settlement on football, tennis, basketball and eSports markets, casino sessions, welcome bonus wagering at 35x (deposit + bonus), and payment questions covering cards, Jeton, Mifinity, bank transfer or USDT. Players in Greece can write in English or Greek — the team works across 14+ languages, so nothing gets lost in translation.
Email support is the main written channel, and a searchable FAQ sits on the site for the routine things: verification requirements, minimum deposit levels, how reload and cashback offers credit, and which coins the cashier accepts.
What to Include
The more you give us up front, the fewer rounds it takes. Useful details are the email address on your account, the date and rough time of the event, the bet or transaction reference, the amount and currency, and a screenshot if something looked wrong on screen. For a pending crypto withdrawal, the network you chose matters — USDT moves over several chains and the right one narrows the search immediately.
Response Times and Verification
Simple questions are usually answered within a few hours; anything that needs a payments or verification review can take longer, since documents are checked by hand. Identity verification is required before a first withdrawal, so sending clear documents early in 2026 keeps your first payout moving rather than parked in a queue.
If gambling stops being entertainment, support can also apply deposit limits, session limits or self-exclusion to your account, and independent help is available through GamCare and BeGambleAware. Play is for adults aged 18 and over only.
Send to support
Whether it is a question about the sportsbook, a pending USDT payout or your welcome bonus wagering, the support team is ready to help. Write to us and include as much detail as you can.
- Support [email protected]
- Privacy [email protected]
Questions About Your Bets or Balance?
Our support team handles everything from sportsbook queries and football or eSports markets to crypto withdrawals and account checks. Send the details and we will take it from there.